Is LabelUtils free?
Yes. The core submission flow, staff cards, threads, status updates, and DM routing are free. Pro unlocks branding, customization, analytics, support tickets, and more — see Free vs Pro.
How do I get Pro?
Run /premium in your server to see how to contact the bot owner. After payment you'll get a coupon code — redeem it with /redeem code:<your-coupon> in your server. Check status with /pro_status.
Can LabelUtils have a custom avatar or online status per server?
Not on the current Pro plan. Discord does not let a shared bot use a different avatar or online status per server. Pro branding applies to messages, embeds, panels, and (where permissions allow) the bot's server nickname.
A future Pro+ tier is planned to let labels run a separate branded bot connection with their own name, avatar, and profile.
Why does the submission form only have five fields?
Discord modals only allow up to five text inputs. LabelUtils uses these for the core demo fields. Pro servers can customize the optional message prompt with /form.
What happens to artist attachments?
Attachments sent in artist DM replies are forwarded as Discord attachment links. The bot does not download or reupload artist files.
An artist's DM reply didn't reach our staff thread. Why?
DM reply forwarding only works when the artist replies directly to a message the bot sent them. A brand-new DM to the bot won't be forwarded. Always start contact using the DM button on a submission card.
Where is our data stored?
Free servers use managed storage. Pro servers can pick a storage region with /storage region:<region> (West US, Europe UK, South-East Asia), or connect their own Neon database with /setup_db.
What happens to our data when we change storage?
LabelUtils migrates existing submissions, tickets, branding, and Pro settings before switching. Old managed storage is cleaned up after a successful move.
Can users see each other's submissions?
No. Submission cards appear in your private staff channel. Submitters only see their own submissions via /my_subs, /my_demos, /my_stats, and /submission.
How do support tickets stay private?
The public panel is just a button. When pressed, the actual ticket card is posted to your staff-only channel. The user only gets a confirmation, and staff reach them via the DM button.
Why does the leaderboard not match nicknames I remember?
The leaderboard groups by Discord user ID, not display name. That way, name changes and nickname variations don't split an artist's stats.